How we communicate with others determines the level of trust we earn. Our behaviors, actions and words shape the impression we create in every interaction. What we say, how we say it and how we respond has the power to build trust or break it down. Trust is needed to...
“People don’t believe what you say; they believe what you show them.” This is the advice I recently gave Tracey, a frustrated client whose team only half-heartedly listened each time she spoke. She said they were consistently distracted during meetings and...
“The greater the outcome, the greater demand on practice.” If you’ve ever played a sport, musical instrument or participated in any similar pursuit that takes muscle memory, you know that improvement never occurs without practice. For example, let’s say you...
Take Action This Week: Ask someone you can trust to tell you the truth about how you come across? How would they describe the reputation you’ve created for yourself? Decide what actions you’re going to immediately take to enhance or rebuild your reputation based on...
The mistake most individuals make in building relationships is assuming that influence is a one-time event. We sprint through life, running from meeting to meeting, shooting off email after email and ending our days wondering, “What just happened?” I refer to...
