How we communicate with others determines the level of trust we earn. Our behaviors, actions and words shape the impression we create in every interaction. What we say, how we say it and how we respond has the power to build trust or break it down. Trust is needed to...
“People don’t believe what you say; they believe what you show them.” This is the advice I recently gave Tracey, a frustrated client whose team only half-heartedly listened each time she spoke. She said they were consistently distracted during meetings and...
In an ideal world, new employees congratulate your promotion, eager to follow your every decision. Previous peers believe you are the obvious choice for the leadership role you've acquired. When you promote from a position of equality to a leadership role, colleagues...
If you’ve ever played a sport, musical instrument or participated in any similar pursuit that takes muscle memory, you know that improvement never occurs without practice. For example, let’s say you have been playing golf for 10+ years and you’re tired of your family...
The mistake most individuals make in building relationships is assuming that influence is a one-time event. We sprint through life, running from meeting to meeting, shooting off email after email and ending our days wondering, “What just happened?” I refer to...
