Have you ever tried to carry on a conversation with someone staring at their iPhone? Did you trust they were listening to you? Of course not. We can't be certain our listeners hear us when we don't see their eyes. When listeners don't see our eyes, they can't trust...
Corporate America is experiencing a leadership crisis. The communication gap between bosses and employees is widening as trust diminishes. It begs the question of why? The answer may be simple. Few things erode trust and respect like actions and words that don't...
Have you ever noticed how long it takes for others to respond to your email or return your phone call. It’s frustrating. As you wait for a response, you wonder – did they miss your message, or did they just choose not to respond? Should you message again, or do you...
Feedback. This one simple word elicits complicated feelings, but it is the one thing we all need to grow. Whether you are getting or giving feedback, trust is the one component needed to make it land in a positive way. Without trust, feedback – given or received – is...
Ever notice how often we loosely promise others and rarely follow through? Why is that? Why are we such optimistic creatures but too often fail to deliver on what we say? It’s not that we don’t want people to trust us at our word, but we fail to deliver on promises we...
