Have you ever tried to carry on a conversation with someone staring at their iPhone? Did you trust they were listening to you? Of course not. We can't be certain our listeners hear us when we don't see their eyes. When listeners don't see our eyes, they can't trust...
The seven most dreaded words in a meeting are, ‘Today we are here to talk about.' Follow by a long-winded monologue or death by PowerPoint, and you've got the makings for a miserable meeting. Instead of inviting your listeners to tune out, invoke emotion....
Feedback can hurt. We claim to be open to feedback until we dislike an opinion. Then, we become defensive and resistant, making excuses for our behavior. It makes us feel vulnerable, especially when what we hear differs from what we believe to be true. What we choose...
Why are we so willing to embrace the pain and discomfort of strengthening our bodies but fight against the pain and discomfort of strengthening our influence? Imagine the soreness your body feels after a tough workout. Twenty-four or 48 hours later, you remain...
I was sitting in my place of worship with my girlfriend, who has a five-year-old son, Zachary. Zachary, like any 5-year-old, loves to talk. However, he has no volume or filter control when he needs it the most. We're getting to the sermon portion, and Zachary decides...
No longer do we collectively gather in a conference room engaging face-to-face. Now, meetings are a collection of online and in-person attendees consuming and deciphering information at lightning speed. Meetings require engagement and interaction to make an impact....
